Shipping & Refund Policy-Nilumm

🚚 Shipping Policy – Nilumm

Order Processing:
We process orders within 2 to 5 business days after you place them.

Shipping Time:
Most orders are delivered within 7 to 21 business days, depending on your country and supplier.

Delays:
Sometimes delays may happen due to customs, holidays, or unexpected events. We’ll always try our best to deliver on time.

Note:
Because we work with multiple suppliers, if you order multiple items, they may arrive in separate packages.

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💸 Refund Policy – Nilumm

We only offer refunds or replacements if:

• Your item arrives damaged or broken

• You receive the wrong item

• Your item does not arrive after 45 days (based on tracking info)

How to request a refund:
Email us at hamza.zulfiqarr0@gmail.com within 7 days of receiving the product.
Include your order number and clear photos of the issue.

Refund Process:
Once approved, we’ll refund the amount to your original payment method within 7–10 business days.

Important Notes:

• We do not accept returns for change of mind, incorrect size, or wrong shipping address entered by the customer.

• Refunds are based on our team’s review and approval.